ColdFusion & Flex Hosting
If you knew me, you'd know that this post is about the last thing you'd expect coming from me. However, after recent experiences, I can't help but put a word out for GoWest Hosting.
I've been focusing on a full-time job for the last 2 years now, and as a result, my consulting business has all but ceased to exist. I've maintained a dedicated server to maintain previous clients over this time, but financially, it just wasn't making sense any more. Therefore, I undertook the arduous task of transitioning clients off of it so I could get rid of it (and its expensive monthly cost) because I wasn't recouping the cost from hosting fees.
I've put this off for 2 years because the thought of finding a compatible hosting company to support the ColdFusion and database services most of my projects required plain scared me. With all the remoting-config.xml and services-config.xml (not to mention data-management-config.xml with LCDS) to setup I figured it was going to take a very understanding hosting company to maintain these sites.
I found just such a company in GoWest hosting. I have used other services in the past, and most recently an Adobe endorsed provider for the Austin Flex User Group site (I won't mention names, but it shouldn't be too hard to track down who they are). The service and support from this (and other, but especially this) company was absolutely pathetic. I've found that too often these days it's easy to just expect sub par services and support because it seems to be becoming the norm... and so you just deal with it and think 'hey, it could be worse i guess'. Seriously though... a lot of times customer support is literally becoming an afterthought (eg. Dell's troubles in the past few years, and their 180 reversal to try and gain back disgruntled customers).
When I first contacted GoWest to ask them if they could support what I needed, not only did I get a quick response to the positive, but also an offer to setup a trial account and test it out before committing to a hosting plan. I took them up on this offer, and in fact their system did support what we needed, and was easy... really easy... to setup. It literally took me 10 minutes to ftp contents directly over, backup and restore the database, and fire up the site. Not one glitch in the process, and all done through their control panel interface. I immediately sent them an e-mail stating my joy over this.
There was a bit more correspondence to come in setting up the ColdFusion services, and after a thread of about 30 emails back and forth we did get it working. Now, I'd like to step back and point out again, I hadn't given them a single dollar yet, and we could have potentially hit a roadblock in the setup which could have resulted in me saying 'thanks for your help, but I'm gonna have to look elsewhere'.
This didn't happen and everything got transitioned over just fine. GoWest is now the new hosting provider for my clients, and I know they're in good hands given the service I received during the process.
That's my pitch for the day... and hope that more Flex/CF developers read this and look to GoWest for their hosting... I know I will be in the future.

