Use messenger for hosting, infrastructure, WordPress, migration, maintenance, bespoke web delivery, and technical support conversations.
This creates a conversation record, stores your first message, and routes the thread into the appropriate technical lane for follow-up.
Sales handles new technical delivery inquiries, while support handles maintenance and issue follow-up.
The standard contact page still exists for submissions-based technical intake.
Messenger is better when you expect routing, follow-up, transcript history, and ongoing delivery conversation rather than a one-time submissions intake.